Refund policy

Last updated: November 2, 2026

We want you to be happy with your lessons. That's why your first 30-minute trial lesson is free: you can meet your teacher before you pay anything.

1. Monthly lessons

Once a month of lessons has started, payment for that month is not refundable in cash.
Paid lessons you have not used can be taken within 3 months of the payment date.
Lessons lost to late cancellations (less than 24 hours' notice) or no-shows are not refunded. See the class policy.

2. Cancelling before the month starts

If you cancel with at least 15 days' written notice before a paid month begins, you will receive a full refund for that month, minus any non-refundable payment processing fees.

3. If we cancel

If the teacher cancels a lesson and we cannot find a new time that works for you, you can choose a credit or a refund for that lesson. If we end the lessons for any reason other than a breach of our policies, you will be refunded for all unused, prepaid lessons.

4. Exceptions

Other refund requests, such as for serious illness or moving away, are reviewed case by case and must be approved in writing.
Approved refunds are returned using the original payment method, minus any bank, card or currency exchange fees.
Refunds are processed within 15 business days of approval.

5. No refund

No refund is given when lessons are ended because of non-payment, disrespectful behaviour, or sharing lessons or materials with others.

6. How to request a refund

Message us on WhatsApp or use the contact form with your name, the dates of the lessons and the reason for your request.

Nothing in this policy limits your rights under Ontario's Consumer Protection Act, 2002.